Fees
Wellness on Wellington is a private billing clinic.
Please read this policy carefully and feel free to ask reception for clarification of any aspect. Please note that the fees for face-to-face and telehealth appointments are the same.
For a standard appointment
|
|
Fee |
Out of pocket gap |
|
Standard Fee |
$99 |
$55.10 |
|
Reduced Fee |
$89 |
$45.15 |
For a long appointment (Less than 40 minutes)
|
|
Fee |
Out of pocket gap |
|
Standard Fee |
$173 |
$88.10 |
|
Reduced Fee |
$153 |
$68.10 |
Reduced fees apply to pensioners, health care card holders and children 15 and under.
Different fees apply for very brief visits, more complicated or longer appointments, and for procedures such a removing moles and foreign bodies, stitching, plasters and so on.
Different fees also apply on weekends and public holidays, after 8pm on weeknights, for home visits and for out of hours services/calls.
Please ask reception for fees relating to these appointments.
We apologise for the complexity of this information – Medicare is a highly convoluted system (and the most amended piece of legislation in Australia apart from the Tax Act!). There are literally thousands of items in the Medicare schedule. A fee for the commonest items is on display near the front desk. We are happy to clarify any issues.
International visitors without a Medicare card are welcome. Our standard fees apply, and receipts are provided to enable claiming any travel insurance benefit.
Payment
Patients who are billed directly to Medicare should present their current health care/pension card and Medicare card, and then assign the Medicare rebate to the doctor consulted. Other patients must pay their account in full at the time of the consultation.
We accept cash, cheques, credit cards and EFTPOS. We can lodge your claim for Medicare rebate on your behalf via Easyclaim. With your bank debit card, your rebate can be deposited to your account in just minutes. Please advise Medicare of your banking details (BSB & account numbers) via their website.
Useful Links
Nothing can replace a visit with your doctor for accurate, personal health information. The internet in particular is often the source of anxiety rather than knowledge. But for some generally reliable sites try these.
The Royal Children’s Hospital have a useful website on: Raising Children
Good general information on many health topics from the Victorian government at: Better Health
Everything you need to know about immunisations: Immunise Australia
Wellness on Wellington is now using SmartVax vaccination monitoring, a real-time vaccine safety monitoring program using SMS technology. Find out more about how we care for our patients using SmartVax: Smartvax
Access to information on Medicare programs.
Please let us know what sorts of information you want on this page.
Practice Policies
Continuity of Care, Privacy and Recalls
We encourage you to find a doctor you are comfortable with, and see them whenever possible. However if your usual doctor is unavailable, the other doctors have access to your medical records and can safely continue your care. Your notes, and all details of your medical consultation, are kept strictly confidential.
We run an active recall and reminder system. Enrolment is automatic, so if you don’t want to receive reminder letters, phone calls and SMS texts from us about health matters, please advise your doctor.
Repeat Presciptions and Referrals
We believe patients on regular medication should have their conditions reviewed periodically. In most cases, patients should therefore make an appointment when requesting a repeat prescription. If your doctor has agreed that a prescription may be issued without consultation, you may request this via the script request portal on this website.
In order for referrals to specialists to be up to date and meaningful, your doctor needs to review your condition prior to writing the letter. For this reason, and because Medicare will not accept postdated referrals, please make an appointment to see your doctor before the specialist consultation. In many cases we find that the problem can in fact be managed satisfactorily by us, saving you the expense and inconvenience of attending a specialist.
In some cases, a renewal of referral can be done via an online request. Please see the referral request portal on this website.
Suggestions, Complaints and Improvements
We welcome all your feedback as we regard this as an opportunity to improve our service. Please feel free to speak to your doctor or any of the reception staff. If you are not satisfied, ask to speak to the practice manager or the principal doctor.
Alternatively, you can remain anonymous by leaving a note in the waiting room suggestions box. If you wish to take a matter up externally, you can contact the Health Services Commissioner on 1300 582 113.
If you have any suggestions on how to improve this website, we would be grateful for your thoughts.
Privacy Policy
Our Privacy Policy applies to all publicly accessible pages on the website located at www.wellonwell.com.au.
Wellness on Wellington does not have any responsibility for the privacy policies or practices of third party sites linked to or from this site.
If you want to see a copy of our Privacy Policy, how we comply with the National Privacy Principles or how to access your medical record, please ask at reception.
We often teach medical and nursing students. We hope you allow these students, who will provide your care in the future, to sit in with us and learn about the full range of problems seen in General Practice, but the decision is entirely yours. You can refuse permission or ask them to leave at any time.
Disclaimers
The information contained within this website is intended as a general guide to assist patients and their families to make informed decisions. Please contact us for specific information relevant to your circumstances.
Links contained within this website do not imply endorsement by Wellness on Wellington.