All patients require a Telehelath consultation in the first instance
Our primary purpose is to make you as healthy as possible. In this time of COVID-19, we want to help patients maximise social distancing within the practice, which will prevent those who may be contagious from infecting other patients and our staff. We therefore initially assess all of our patients with a telephone or video consultation (“telehealth”).
For many patients telehealth can deal with all their issues. For those patients who need to be seen face-to-face, particularly for a physical examination or a procedure or test, we continue to provide on-site medical services at our clinic.
From April 14th, our fees will be as follows:
Initial Telehealth consultation
Standard Fee $60 Medicare will rebate $38.20 Out of pocket $21.80
However, if the doctor conducting the telehealth visit requests you attend for a face-to-face appointment, the telehealth visit will be bulk-billed.
Telehealth visits will also be bulk-billed for
- Everyone aged 15 and under; or 70 and over
- Everyone on a health-care card, pension card or Veteran’s affair card
- Women who are pregnant
- Parents of a child aged under 12 months
- Patients with a chronic health condition that puts them at increased risk of COVID-19
- Patients who are immunocompromised
- Patients who are self-quarantining due to COVID-19 symptoms
Our standard fees apply for consultations after a telehealth visit:
Standard fee $81 Rebate $38.20 Out of pocket $42.80
Children, pensioners and health-care card holders will be bulk-billed for face-to-face visits conducted between 9am and 4pm on weekdays. Outside those hours, a discounted fee applies:
Discounted fee $73 Rebate $38.20 Out of pocket $34.80
For patients who are pensioners and some health care card holders we bill Medicare directly for weekday consultations between 9am and 4pm at the surgery. We will need to see the details on your valid Medicare and health care cards. A discounted fee applies outside these hours.
For other adults a standard visit costs $81.00. Medicare will rebate $38.20 leaving a gap of $42.80. After 8pm both the fee and rebate are about $12 higher so the out-of-pocket cost is almost the same.
Because children are ill very often, and it can be difficult for parents to distinguish serious illnesses from minor ones, we bulk-bill children aged 15 and under for weekday consultations between 9 am and 4 pm. A discounted fee applies before 9.00am and from 4pm weekdays and on weekends and public holidays.
A fee applies at all times for procedures such as stitches, plasters, removal of foreign bodies etc.
Different fees apply for very brief visits, more complicated ones and for procedures such as removing moles. A fee list for the commonest items is on display near the front desk.
On weekends, and for home visits or out of hours services and calls, a fee is charged to all patients, though at a reduced rate for pensioners.
If your financial circumstances are such that you cannot afford the gap amount, please discuss the matter with your doctor. We recognise that you may find this embarrassing, but we assure you that we will address the issue sensitively.
Patients whose accounts are being billed directly to Medicare are asked to present their current health care and Medicare cards, and then assign the medicare rebate to the doctor consulted. Other patients are asked to pay their account in full at the time of the consultation.
We accept cash, cheques, credit cards and EFTPOS. We are able to lodge your claim for rebate on your behalf via HIC On-Line or Easyclaim . With your bank debit card your rebate can be deposited to your account in just minutes via Easyclaim. Please advise Medicare of your banking details (BSB & account numbers) via their website (Note if you pay by credit card, you will receive your Medicare refund before payment on your card is due.)